FAQs
What are the benefits of using plant-based wax in candles?
Plant-based wax, such as soy or coconut wax, offers several benefits over traditional paraffin wax. Firstly, it is a renewable resource, making it more sustainable and environmentally friendly. Additionally, plant-based wax burns cleaner and produces less soot, reducing indoor air pollution. It also has a lower melting point, which means it provides a longer burn time compared to paraffin candles.
Are the fragrances used in car fresheners and room sprays carcinogenic free?
Yes, the fragrances used in our car fresheners and room sprays are carefully selected to be carcinogenic free. We understand the importance of providing products that are safe for our customers and the environment. Our fragrances are made from high-quality, non-toxic ingredients that comply with strict safety standards.
What makes our body products suitable for the modern gothic lifestyle?
Our body products are designed with the modern gothic aesthetic in mind. We offer a range of dark and mysterious scents that perfectly complement the gothic lifestyle. Whether you prefer deep, smoky fragrances or floral notes with a twist, our body products are crafted to enhance your unique style and personality.
How do room sprays help create a modern gothic ambiance?
Room sprays are an excellent way to instantly transform your space and create a modern gothic ambiance. Our room sprays feature carefully curated scents that evoke a sense of mystery and allure. With just a few spritzes, you can fill your room with the enchanting aroma of dark woods, exotic spices, or haunting florals, setting the perfect atmosphere for your modern gothic lifestyle.
Frequently Asked Questions
🔻 Shipping & Delivery
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How long does shipping take?
We process most orders within 1–2 business days. Standard U.S. shipping usually takes 3–5 business days. -
Do you ship internationally?
Currently we ship to the U.S. only, but we’re working on expanding. -
Can I track my order?
Yes — once it ships, we’ll email you the tracking number so you can follow its journey.
🕯️ Product & Usage
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How long will my candle burn?
Our small candles typically burn 20–30 hours, and large ones last 50–70 hours (when burned properly). -
What’s the difference between your candles and normal ones?
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We use premium, clean-burning waxes.
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Our scent blends are bold and mood-forward, not light florals.
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We don’t do fillers or synthetic mess.
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Can I use these in apartments / small spaces?
Absolutely — burn with windows cracked initially, and limit burn times to 1–2 hours for first use to prevent smoking.
🔄 Returns, Exchanges & Refunds
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What if I don’t like the scent?
Within 14 days of delivery, contact us and we’ll help — exchange or store credit. -
What if it arrives damaged?
Send us a photo within 48 hours of delivery. We’ll replace it or issue a refund (damage is rare, but we stand by quality). -
Can I cancel my order before it ships?
Yes, as long as it hasn’t left our facility. Email us ASAP with your order number.
⚠️ Safety, Ingredients & Care
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Are your candles non-toxic / clean burning?
Yes — we use phthalate-free fragrances, lead-free cotton wicks, and avoid fillers and dyes. -
Why does the wax “tunnel” (burn only down the center)?
This often happens with short first burns. To prevent it: burn long enough on first use to melt full wax pool to edges (2–3 hours). -
How do I care for my candle / car freshener?
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Trim the wick to ~⅛" before each burn.
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Don’t burn for more than 4 hours at a time.
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For car fresheners — hang from mount, avoid heat on direct dashboard.
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Still have questions?
We’re here to help. Use the chat icon at the bottom, or email us at support@foxandwolfscents.com — we want you to love your scents or make it right.
From a Single Candle to a Modern Dark Empire
Born from calm. Forged in chaos. Built on purpose.
Our Story Begins in 2019
What started as a quiet act of self-care became the foundation of everything that followed.
In 2019, I began hand-pouring candles to relieve stress while juggling full-time studies and raising three kids. That winter, I gifted them to friends, family, and coworkers—and the response was overwhelming. By the following year, when a “fake business” project came up in my degree program, I chose to build a candle company. I aced the final and gained something even better: clarity.
During the pandemic, I turned my coat-closet hobby into a registered LLC, working long nights by candlelight while the world stood still. When restrictions lifted, I took one dozen candles and a folding table to my first farmers market—and sold out completely. Within a year, I had quadrupled sales and expanded into larger markets, events, and local stores.
Rooted in Texas, Growing Everywhere
By 2024, our family returned home to Texas, where the business found its true rhythm. From our base in San Antonio, we now proudly operate inside:
Painted Tree San Antonio
Painted Tree Sunset Valley (Austin)
And we’re preparing to open four more Painted Tree locations across Texas in 2026, along with an expanding online collection of exclusive, limited-edition scents.
The Evolution of the Brand
Our journey began as Fox & Wolf Scents, named for the dual forces that define us:
🦊 The Fox — cunning, independent, and creative — reflects me, the founder, always crafting, always evolving.
🐺 The Wolf — loyal, social, and strong in the pack — embodies my husband, a military veteran who thrives in teamwork and leadership.
As the brand grew beyond candles, our identity evolved into something more refined—an intersection of scent, art, and atmosphere.
Thus, Romilow was born: a fusion of our family names.
Romilow stands for legacy, partnership, and transformation—the light born from the dark.
Our Mission
We craft sensory experiences that ground, inspire, and elevate your everyday life.
Every fragrance, vessel, and design is created with intention—to capture a feeling, a memory, or a moment worth keeping.
Romilow is more than a brand.
It’s a lifestyle of modern dark sophistication, where scent becomes story and luxury meets authenticity.
Find Us In-Store & Online
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Visit us at:
Painted Tree San Antonio — Booth J3
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Visit us at:
Painted Tree Sunset Valley (Austin) — Booth B9
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Visit us at:
Dallas, Houston, and Beyond — Coming 2026
Every candle I pour is a story of transformation—light rising from the dark, beauty born from balance.”
— Heather Rometty, Founder of Fox & Wolf and Romilow