FAQs

What are the benefits of using plant-based wax in candles?

Plant-based wax, such as soy or coconut wax, offers several benefits over traditional paraffin wax. Firstly, it is a renewable resource, making it more sustainable and environmentally friendly. Additionally, plant-based wax burns cleaner and produces less soot, reducing indoor air pollution. It also has a lower melting point, which means it provides a longer burn time compared to paraffin candles.

Are the fragrances used in car fresheners and room sprays carcinogenic free?

Yes, the fragrances used in our car fresheners and room sprays are carefully selected to be carcinogenic free. We understand the importance of providing products that are safe for our customers and the environment. Our fragrances are made from high-quality, non-toxic ingredients that comply with strict safety standards.

What makes our body products suitable for the modern gothic lifestyle?

Our body products are designed with the modern gothic aesthetic in mind. We offer a range of dark and mysterious scents that perfectly complement the gothic lifestyle. Whether you prefer deep, smoky fragrances or floral notes with a twist, our body products are crafted to enhance your unique style and personality.

How do room sprays help create a modern gothic ambiance?

Room sprays are an excellent way to instantly transform your space and create a modern gothic ambiance. Our room sprays feature carefully curated scents that evoke a sense of mystery and allure. With just a few spritzes, you can fill your room with the enchanting aroma of dark woods, exotic spices, or haunting florals, setting the perfect atmosphere for your modern gothic lifestyle.

Frequently Asked Questions

🔻 Shipping & Delivery

• How long does shipping take?
  We process most orders within 1–2 business days. Standard U.S. shipping usually takes 3–5 business days.

• Do you ship internationally?
  Currently we ship to the U.S. only, but we’re working on expanding.

• Can I track my order?
  Yes — once it ships, we’ll email you the tracking number so you can follow its journey.

🕯️ Product & Usage

• How long will my candle burn?
  Our small candles typically burn 20–30 hours, and large ones last 50–70 hours (when burned properly).

• What’s the difference between your candles and normal ones?

  • We use premium, clean-burning waxes.

  • Our scent blends are bold and mood-forward, not light florals.

  • We don’t do fillers or synthetic mess.

• Can I use these in apartments / small spaces?
  Absolutely — burn with windows cracked initially, and limit burn times to 1–2 hours for first use to prevent smoking.

🔄 Returns, Exchanges & Refunds

• What if I don’t like the scent?
  Within 14 days of delivery, contact us and we’ll help — exchange or store credit.

• What if it arrives damaged?
  Send us a photo within 48 hours of delivery. We’ll replace it or issue a refund (damage is rare, but we stand by quality).

• Can I cancel my order before it ships?
  Yes, as long as it hasn’t left our facility. Email us ASAP with your order number.

⚠️ Safety, Ingredients & Care

• Are your candles non-toxic / clean burning?
  Yes — we use phthalate-free fragrances, lead-free cotton wicks, and avoid fillers and dyes.

• Why does the wax “tunnel” (burn only down the center)?
  This often happens with short first burns. To prevent it: burn long enough on first use to melt full wax pool to edges (2–3 hours).

• How do I care for my candle / car freshener?

  • Trim the wick to ~⅛" before each burn.

  • Don’t burn for more than 4 hours at a time.

  • For car fresheners — hang from mount, avoid heat on direct dashboard.

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Still have questions?
We’re here to help. Use the chat icon at the bottom, or email us at support@foxandwolfscents.com — we want you to love your scents or make it right.